Posted August 24th, 2010 by admin
Add a Comment

Script Points Awarded for:

  • 3 Rings or Less
  • Complete Greeting
  • Asked Name at Start
  • Wow Welcome
  • Answer Question AFTER Taking Control
  • Ask What Prompted Call
  • Repeat What Prompted Call
  • Offer Solution
  • Offer Appt Date/ Time
  • Ask for Contact Info
  • How Did U Find Us?
  • Wow Closing

Bonus WOW Points:

  • WOW Tone of call
  • WOW Script in Sequence
  • WOW Name Usage
  • WOW Welcome
  • WOW Closing

Lost Points for Red Flags

  • Flag Tone of Call
  • Flag Other
  • Put Caller on Hold
  • Answering Machine

4 mystery calls are made per month with a scorecard for each